Ka Piko Student Tech Support provides technical support to all current WCC students. Connect with a Ka Piko Student Tech Assistant online via STAR Balance or you can reach us at 808-235-7437 or winhelp@hawaii.edu.

Connecting via STAR Balance:

During live office hours, students may connect with a Ka Piko Student Tech Assistant live via STAR Balance for virtual video conferencing. Here’s how to connect:

1. Click the button below and complete the form to describe your technical issue or question
2. Wait for an email/text with the Student Tech Assistant’s Zoom link
3. Click the link to start your live session

Ka Piko Student Tech Assistants are able to assist students with:

• Connecting to campus WiFi
• WCC Computing Accounts
• Printing in the Library
• UH user accounts (UH username, password)
• MyUH Portal
• STAR GPS
• STAR Balance
• Laulima
• Navigating the WCC website
• Using Google Apps (Docs, Sheets, Forms, Slides)
• Using Microsoft Apps (Word, PowerPoint, Excel)
• Best effort support for personal devices

Contact:

Ka Piko Student Tech Support
winhelp@hawaii.edu