Ka Piko Student Tech Support provides technical support to all current WCC students. Connect with a Ka Piko Student Tech Assistant online via STAR Balance or you can reach us at 808-235-7437 or winhelp@hawaii.edu.
Connecting via STAR Balance:
During live office hours, students may connect with a Ka Piko Student Tech Assistant live via STAR Balance for virtual video conferencing. Here’s how to connect:
- Click the button below and complete the form to describe your technical issue or question
- Wait for an email/text with the Student Tech Assistant’s Zoom link
- Click the link to start your live session
Ka Piko Student Tech Assistants are able to assist students with:
- Connecting to campus WiFi
- WCC Computing Accounts
- Printing in the Library
- UH user accounts (UH username, password)
- MyUH Portal
- STAR GPS
- STAR Balance
- Laulima
- Navigating the WCC website
- Using Google Apps (Docs, Sheets, Forms, Slides)
- Using Microsoft Apps (Word, PowerPoint, Excel)
- Best effort support for personal devices
Contact:
Ka Piko Student Tech Support
winhelp@hawaii.edu