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Multi-Factor Authentication (MFA)

Ka Piko Student Tech Support provides technical support to all current WCC students. You can connect with a Ka Piko Student Tech Assistant by phone 808-235-7437 or by email winhelp@hawaii.edu.

Need a Computer?

Windward CC students may borrow a free Windows or Mac laptop, Chromebook, or WiFi hotspot for the semester! These loans from the Windward CC Library are on a first-come, first-served basis. To inquire, call 808-235-7436 or email wcclib@hawaii.edu.

Macs and Windows PCs, scanners, and printers are available for open lab use on the main floor of the Windward CC Library. For details, visit Windward Community College Library:  Computers & Printing. Before accessing these computers, setup your Windward CC Computing Account.

Eligible students (including first-generation college students and those receiving financial aid) can also use the Hale Kako’o 116 computer lab and many other free services offered by TRiO Student Support Services.

Need WiFi?

FREE WiFi is available throughout the campus.

  1. Connect to the WCC Campus WPA2 network
  2. Use password windward96744

WiFi hotspots for off-campus use can be borrowed from the Windward CC Library on a first-come, first-served basis. Call 808-235-7436 or email wcclib@hawaii.edu.

Need Tech Help?

Ka Piko Student Tech Support is available at the Windward CC Testing Center in La’akea 228, by calling 808- 235-7437, and by email to winhelp@hawaii.edu. They can also provide a free USB token for multi-factor authentication (MFA) and other help.

The UH Information Technology Services (UH ITS) Help Desk is available 24 hours a day, 7 days a week by calling 808-956-8883 and by email to help@hawaii.edu.

Need Microsoft Office?

Windward CC students are eligible to download and run Microsoft Office for free on up to five personal devices (Mac, Windows, iOS, and Android).

Microsoft Office includes Word, Excel, and PowerPoint, plus Access on Windows PCs.These applications are pre-installed on the Mac and Windows laptops loaned from the Windward CC Library and available on all the computers in the Windward CC Library and TRiO SSS computer lab. For more information on installing Office please visit Office 365 from WCC Computing Services

Need Antivirus Software?

Windward CC students are eligible to download and run Trellix (formerly McAfee) anti-virus software on a home Mac or Windows PC. Check out UH Computer Anti-Virus and Threat Prevention Information for details.

Need Adobe Applications?

Adobe Creative Cloud applications including Acrobat Pro, Illustrator, InDesign, Photoshop, and Premiere are available on certain open lab computers in both the Windward CC Library and the TRiO SSS computer lab.Access to run Adobe applications and other specialized programs from off-campus, or while the Windward CC Library and TRiO SSS computer lab are closed, is available using the Splashtop Remote Access system. If interested, email wcc-help@lists.hawaii.edu for details.

Want Student Tech Discounts?

Vendors offering student discounts include:

Ka Piko Student Tech Assistants are able to assist students with:

  • Connecting to campus WiFi
  • WCC Computing Accounts
  • Printing in the Library
  • UH user accounts (UH username, password)
  • MyUH Portal
  • STAR GPS
  • STAR Balance
  • Laulima
  • Navigating the WCC website
  • Using Google Apps (Docs, Sheets, Forms, Slides)
  • Using Microsoft Apps (Word, PowerPoint, Excel)
  • Best effort support for personal devices

Contact:

Ka Piko Student Tech Support
808-235-7437
winhelp@hawaii.edu