Ka Piko Student Tech Support provides technical support to all current WCC students. Connect with a Ka Piko Student Tech Assistant online via STAR Balance or by completing our Help Form.

Connecting via STAR Balance:

During live office hours, students may connect with a Ka Piko Student Tech Assistant live via STAR Balance for virtual video conferencing. Here’s how to connect:

  1. Click the button below and complete the form to describe your technical issue or question
  2. Wait for an email/text with the Student Tech Assistant’s Zoom link
  3. Click the link to start your live session

Complete a Help Form

Students can also complete a Help Form and a Ka Piko Student Tech Assistant will respond as soon as possible. Please include as many details as possible. You also have the option to upload screenshots or other documents which may help explain your concern.

Ka Piko Student Tech Assistants are able to assist students with:

  • Connecting to campus WiFi
  • WCC Computing Accounts
  • Printing in the Library
  • UH user accounts (UH username, password)
  • MyUH Portal
  • STAR GPS
  • STAR Balance
  • Laulima
  • Navigating the WCC website
  • Using Google Apps (Docs, Sheets, Forms, Slides)
  • Using Microsoft Apps (Word, PowerPoint, Excel)
  • Best effort support for personal devices

Contact:

Ka Piko Student Tech Support
winhelp@hawaii.edu