Student Academic Grievance Procedures
The College has adopted the University of Hawai‘i’s Policy and Procedures for Student and Applicant Complaints and Grievances. The policy is available as a PDF.
Students may also file complaints of discrimination with:
The Office of Civil Rights
U.S. Department of Education
Old Federal Building
50 United Nations Plaza, Rm. 239
San Francisco, California 94102
Students having concerns about educational and civil rights matters are encouraged to contact:
Vice Chancellor of Student Affairs
Windward Community College
45-720 Kea‘ahala Road
Kane‘ohe, Hawai‘i 96744
The College maintains formal procedures for resolving complaints and grievances brought by students who believe a faculty member has acted improperly or in a manner inconsistent with the student’s customary academic expectations. These procedures are contained in the WCC Policy Guidelines Manual, No. 4-6. The manual is available in the Office of the Vice Chancellor of Student Affairs, the Office of the Vice Chancellor of Instruction, and the library. The following is a general summary of the steps in resolving a complaint. Students who have a complaint are urged to consult Policy No. 4-6 for more information if they wish to go beyond Step 2 below.
The WCC Academic Grievance Procedures protect students’ freedom of expression, right to orderly and fair grading and evaluation, and right to confidentiality. These are defined in more detail in the policy.
Students who have a complaint must follow strict timelines to have their complaint resolved under this policy, as follows:
Step 1: Within 14 days after a student has become aware of the problem, she or he must attempt to resolve the matter with the faculty member involved.
Step 2: If the matter is not resolved, the student may discuss the matter with the faculty member’s Dean. This must be done within 7 days after the last scheduled meeting with the faculty member. The Dean has 7 days to resolve the complaint.
Step 3: If the student is not satisfied with the results of Step 2, he or she may file a written complaint with the Vice Chancellor of Academic Affairs. This must be done within 7 days after notification by the Dean. The Vice Chancellor of Academic Affairs has 14 days to resolve the matter.
Step 4: If the matter is not satisfactorily resolved by the Vice Chancellor of Academic Affairs, the student may file a written grievance with the Chairperson of the Academic Grievance Committee. This must be done within 7 days after notification by the Vice Chancellor of Academic Affairs.
Within 10 days, the Academic Grievance Committee must convene a hearing, detailed procedures for which are contained in the Policy Guidelines Manual. The Committee informs the Chancellor of its findings and recommendations within 5 days after the close of the hearing. The Chancellor’s decision is final within the University.
The process of addressing allegations of discrimination are described in the procedures for Handling Impermissible Behavior and the Academic Grievance Procedures and in CCCM No. 2210, UH Community College Procedure and Guidelines Relating to Complaints of Discrimination. The document is available as a PDF.
Students may also file complaints of discrimination with the Office of Civil Rights, Region IX, Henry M. Jackson Federal Building, 915 Second Avenue, Rm. 3310, Seattle, WA 98174-1099. Phone: 206-220-7900, FAX: 206-220-7887.