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BUSN 191: Veterinary Office and Computer Skills (3 credits)

Course Description

Veterinary Office and Computer Skills covers the support skills needed in a veterinary office. Because veterinary office skills are critical in the success or failure of a practice, this course will emphasize the following: client communication, public relations, ethical and legal procedures, bookkeeping functions, scheduling, records management, and telephone skills. Students will be introduced to one or more industry-standard veterinary software programs as well as word processing and spreadsheet software. (3 hours lecture)

Student Learning Outcomes

Upon completion of the course, the student will be able to:

  • Contribute to a welcoming office environment that promotes accurate interactions with patients and clients.
  • Work as a team member to deliver service in an ethical, compassionate manner, following the Veterinary Technician's Code of Ethics developed by the National Association of Veterinary Technicians Association Ethics Committee.
  • Perform introductory office administrative duties to insure up-to-date filing and retrieval of documents, data entry, billing and receipts, and inventory.
  • Demonstrate knowledge of an industry-standard veterinary software program.
  • Demonstrate introductory skills for a word processing and spreadsheet program.

Degrees and Certificates

    For transfer information within the UH system, visit the System Transfer page

    Note: BUSN 191 has been changed to ANSC 191



    Classes Offered

    May 8, 2014